Return / Refund Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

General Rules for a successful Return

In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects.

Wrong Delivery – (Customer received delivery message, product not delivered):

‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’

Reasons for exchange or refund:
  • Size is too large
  • Size is too small
  • Does not fit well
  • Quality issues
  • Found a better option
  • Changed my mind
  • Wrong item shipped
  • Defective product received
Refund mode & Duration
  • Refund will be generated through the original mode of payment i.e. Bank Account
  • In case of Cash on Delivery, Bank details will have to be provided to generate refund.
  • Refund will be generated within 7 – 10 working days